Help & Support

Thank you! We will get back to you within the next working day.

Fast answers can be found in our FAQ, or you can use the form below to message us.
We aim to answer any question within one working day.

And more specifically...

What are the delivery costs and payment methods I can use?

Rapanui Factory delivers Worldwide - See estimated delivery charges below. You will find accurate and up to date delivery info on your quote.

Standard orders

UK
Service <10 kg per kg extra
Next Day £20 £0.40
Next Day by 12 am £25 £0.50
Next Day by 10.30 am £30 £0.60
Saturday by 12 am £35 £0.65
Saturday by 10.30 am £40 £0.65
EU
Service < 30kg
Standard £30
USA
Service <10kg per kg extra
Standard £100 £3
Rest of the World
Service <10kg per kg extra
Standard £175 £8

DTG (design online) orders

Most orders are printed the same day, subject to availability and busy periods. We aim to get all orders to you within 3 working days. Please allow up to 14 days before contacting us. We will keep you updated by email, but feel free to contact us at anytime to check the status of your order.

  • UK Standard Delivery: £2.00
  • UK First Class Delivery: £4.00
  • Special Next Day Delivery: £7.50
  • EU Delivery: £4.00
  • International Delivery: £5.00
  • Store Collect (Isle of Wight Only): Free

(UK & EU prices include the cost of VAT)

Payment Methods

We accept all major credit and debit cards online and over the phone.We don’t believe in hidden charges of any kind, and we never store payment details. The connection to our server is 256-bit encrypted, far more secure than the majority of online shops.

Frequently Asked Questions
Can I have my own labels?

We supply all our own products with plain unbrandedlabels so you don't need to worry about relabelling.

We specialise in the print here and have found that relabelling is a taboo among micro t-shirt brands; we advise not to worry about it: Most customers, even from private label brands, dont look at the hem label or neck label with any interest.

If you really want to spend more to get your labels put in then we'd recommend giving it a good Google search to see who can help locally to add the labels in after you've received your printed garments from us.

What to do next:
Click here to get a quote

Can I get a sample?

Yes - we have pre-printed samples in stock and ready for immediate dispatch. They consist of a DTG print on the front, and a screen print on the back. The samples are fully refundable - so when you are happy with the quality, we can get the ball rolling with your order straight away and you can return the sample t-shirt. Buy your sample online today.


What to do next:
Click here to buy a sample

How much is shipping and where can you ship to?

Shipping is flat rate £15 per carton, which holds approximately 80 t-shirts. We can ship almost anywhere in the world. Our dispatch team inspects your garments for quality, prepares the garments in printers folds (10 grouped in size) and ships in a single environmental polybag inside a quality cardboard box. This creates minimal waste compared to individually bagging and tagging garments.

If you have specialist dispatch requirements please let us know so that we can calculate the pricing for your consideration. If you sell online you may want to consider our dropship service where we pick, pack and ship direct to your customers for online brands.


What to do next:
Click here to get a quote

What is your turnaround time, and how long does it take on average to get shirts?

For bulk screen printing we advise leaving 4 weeks for your order to be processed, printed and shipped - including artwork proofs. We can turn around shirts in a much shorter time although rush service charges may apply. If you are ordering for an event or have a hard deadline, please let us know.

For DTG digital printing, small runs are normally completed and shipped the same day. For high volume (10,000 units or more) we can offer substantial price breaks by shipping direct from factory and credit is structured accordingly.

Please note: if you miss your booked production slot by filing a late payment or PO, your order may be rebooked at the next available slot, which may delay your order by a week or more.


What to do next:
Speed up your order by preparing artwork

Where are you based? Can I arrange a meeting?

Our printing factory and offices are based on the Isle of Wight in Freshwater. If you are in the area feel free to pop in for a tour and to get a feel of how our factory works and see the garments. We can also chat over your order in more detail. If you are unable to make it down to the Isle of Wight, contact us to arrange a call at your convenience, and you can buy refundable printed samples online.


What to do next:
Click here to get a quote


 

How much does a t-shirt cost?

We can give you a price instantly online: To do that we need a little information about what kind of product and print you would like a price for. In brief, single colour screen printed t-shirts are the best value way to go if you're looking for a large number at a low price. Screen printing works by printing one colour at a time, so if your design has lots of colours, it will cost a little more. The setup is time consuming, but once you get going it's very low cost, so Screen printing becomes economical for orders over 50 garments of the same print design.

For lower numbers, DTG (digital garment printing) is great as there's no set up. Infact we have a dedicated factory that prints t-shirts, even 1 offs, at affordable prices. It is much more expensive than screen printing, but its possible to order just one or two completely customisable products. To get a price now, click here to calculate quote.

 

What to do next:
Click here to get a quote

What base garments do you offer?

We offer a wide range of t-shirts, sweatshirts, hoodies and accessories for both men & women. We've also got a wide range of colours available in kids t-shirts too.


What to do next:
Click here to view our range

How do I make the price go down?

Easy! It's not about finding a new supplier, our economies of scale, sustainability and product quality make us the best value printer in the UK. Most often price control is about reigning in design choices.

1. Reduce the number of applications or prints. Lose that sleeve print, back print and neck print, and stick with the traditional chest print area: From almost a million t-shirts printed, we've never seen a simple front print design outperformed by a tee with loads of applications on the front, back, sleeve etc. Yet they can be double or triple the cost! Keep it simple.

2. Reduce the number of colours. Screen printing works by setting up and putting down each block colour, one after the other. This means that if you have 8 colours in a really busy design, you'll find the setup cost proportionally higher with the increased complexity of the job. Simple, one colour designs that contrast well with the garment are super popular in our experience, and the price is lower.

3. Increase the volume. Much of the cost of the printing is in the setup and quality checks before printing. So increasing the order size by 10% will not increase the order price by 10%. Although re-orders are easy at Rapanui factory, it's much more cost effective to order more now, than top up later.


What to do next:
Click here to get a quote

I sell t-shirts online. Can you pick and pack, and drop ship direct to my customers?

Yes, we've got a great new product for people just like you. New brands, charities, businesses and events can set up a free Teemill account, build a full-feature ecommerce clothing store and start selling their own branded products in less than a day. We print, pack and ship direct to your customers and send you half the profit.

It's great because you can focus on designing and promoting great t-shirt designs, whilst we hold the stock and do all the manufacturing and shipping. It's great because we take care of all the returns and exchanges. It's also great because it's free to setup and run. 

What to do next:
Click here to sign up to Teemill 

What is your minimum order quantity? (MOQ)

Screen printing runs start at 50 garments with the same design. This is due to the complicated set up process, which becomes economical in larger quantities. This minimum only applies to the print, you can mix and match garments and sizes for no extra, as long as the print is the same. If you are looking to order just a handful of shirts, we recommend DTG digital printing as for digital printing we have no minimums. Digital printing is more expensive than screen printing, but it's more flexible. You can print one single garment with no setup cost using our low volume t-shirt order t-shirt designer. To get a quote for screen printing, please click here to calculate a price online.

What to do next:
Click here to get a quote