Custom T-shirt Tools: TOS
User Generated Content: What it means for you
Terms of Service
Our terms of service are pretty simple: They cover what we do before, during and after you use our custom t-shirt designer service. Firstly, any content that you create is exactly that – content that you created. Remember that you are liable, responsible and accountable for what you put online even though it's our website - think of it like Facebook. You're easily traceable if you use our custom tools to rip off, offend or otherwise do bad things and we've built systems in to detect, deflect and delete orders that don’t meet our guidelines. If you're using our custom services as a genuine person looking to create amazing personalised products, you've got nothing to worry about.
You wont be able to create designs that clearly use other people’s copyright or trademarks. For example, brand name’s logos or knock-offs /adaptations would need to be well within the “satire” or “parody” range and even then, you're in a grey area. Our policy is to cancel any orders that clearly infringe copyright.
We’re all grownups so don’t mind a little bit of controversy or humour, but don’t push the limit. We wont print vulgar, racist, abusive, harmful or hateful shirts.
Explicit / Bad
Please don’t post adult-themed pix to our custom design service, we wont print it and it'll ruin our moderator's day. And it goes without saying If you post anything so bad/illegal that it’s not covered by the above, we’ll take your details and hand them over to the cops.
User Generated Content
To make the cogs go round on this service, you must accept that the user generated content is something you’re responsible for yet is also something we can use, handle, adapt and sell. So any images you upload to our custom t-shirt design service are subject to the following TOS.
By using this service, You hereby grant Rapanui Clothing Ltd an irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license (with the right to sublicense) to use, copy, publish, stream, store, retain, publicly perform or display, transmit, scan, reformat, modify, edit, frame, translate, excerpt, adapt, create derivative works and distribute (through multiple tiers), any User Content you (the user) create in connection with the Rapanui Clothing Service.
In practical terms, this means that we might choose to feature your design on one of our services, to advertise, promote and communicate our services. We may allow people to share your user generated content, or buy designs you have created.
If we resell your design, you can get paid.
At the same time, we are believers in fairness - and if your content earns us money, we think it right that you should be entitled to a share of the proceeds. Therefore, if your design sells over 10 reprints, we will contact you to arrange an ongoing royalty agreement, where you'll need to where we typically split profits 50:50.
*You can see how many of your design have been sold with a small ‘vanity tracker’ at the bottom of each custom design t-shirt product page.
Product Quality & Service
Different devices, monitors or screens show colours differently, and different cameras take photos at different resolution and respond differently to different light conditions. So when we print your t-shirt, there's a lot of variables in the mix: Tshot t-shirts are printed on the same, high quality 300dpi CMYK fabric printers that are used to make Rapanui's award-winning t-shirts, so you're in safe hands. In terms of what to expect, If you take a decent photo on a decent camera your t-shirts will appear slightly less saturated and slightly less sharp compared to your device monitor. Here's an example!
Rapanui's sizing is designed to be normal - not too big, not skinny, not super cool, not super boring - just normal, easy to understand highstreet sizes. Here's some tables to help you work out your sizes:
Tshot orders are printed and posted direct from the Rapanui Factory on the Isle of Wight. Expect the same rapid delivery with Tshot as with normal Rapanui orders. We aim to process and print all orders the same day, with next day delivery as standard - however at exceptionally busy times we'll let you know if it's going to take an extra day or two. All orders can be tracked.
Expect the same legendary Rapanui customer care from this app. You'll need to bear in mind one key difference though: Our usual freepost returns & exchanges programme extends only to manufacturing defects with regard to custom purchases - custom designed t-shirts are made to order; they are a 'bespoke' product made to your specifications. As such, they cannot be returned for a refund just because you didn't like how it turned out, or because you ordered the wrong size!
So remember, you have peace of mind knowing that if your design shows up broke, we'll fix it - but if you make a mistake your end, we can't put it right free of charge like we normally do. Take care when you pick your size (if in doubt, order a size bigger) and make sure you're happy with your design before you press the go button.
Rapanui is an award-winning fashion brand from the Isle of Wight. We make t-shirts from organic, natural fabrics in an ethically accredited, wind powered factory. For more info, check out www.rapanuiclothing.com
Get in Touch
If you've got a question or suggestion regarding one of our apps or custom t-shirt design services Contact Us Now.